KUWAIT: Abdulmohsen Abdulaziz Al Babtain Co (AABC), the sole agent and distributor of Nissan in the State of Kuwait, held the Nissan Aftersales contests to select the top technician, service advisor and parts executive who will represent Kuwait at the Regional Contests in Dubai in 2017.
An elaborate event was organized at the Nissan Service Centre, Shuwaikh; to test the skills of the Nissan Service Advisors; Service Technicians and Parts Executives in three different categories: Nissan Service Advisor Excellence Competency Award (NISAC); Nissan Service Technician Excellence Competency Award (NISTEC) and Nissan Parts Executive Excellence Competency Award (NIPEC).
Top three winners from each category were selected and awarded certificates, trophies and prizes by AABC top management. Gold medal winners for the Year 2016 are: Majo Thomas (NISAC); Ramesh Rajan (NISTEC) and Jethin Jose (NIPEC).
More than 300 attendees including Al Babtain Group top management, senior management and staff were present to witness and motivate the contestants, along with representatives from business partners like TOTAL Lubricants & Standox Paints. Nissan Gulf FZE (NGF) Aftersales Director Mr. David Graves and his team as well as Nissan Middle East FZCo. (NMEF) Aftersales Training Manager Gilbert Galinato graced the event with their presence.
“Step Up -Raise the bar” was the theme of this year’s aftersales contests. The final contest held on 21st October was a culmination of the written test rounds attended by over 225 staff, practicals and role play sessions held over a month. Mohammed Shalaby, COO Al Babtain Group said in his opening address, “Abdulmohsen Abdulaziz Al Babtain co is committed to develop staff skills that lead to an enhanced customer experience “Our group is investing heavily on developing its learning and development capabilities in addition to the operational infrastructure. These contests are a good opportunity to challenges the staff to develop their skills in a competitive environment.”
Shalaby added, “Congratulations to the team spirit and enthusiasm of the aftersales team” Al Babtain Group HR & Administration GM Abdulmohsen Abdulaziz Al Babtain said “Human capital is the most important resource of any organization as it has a direct and significant impact on the organization’s success. That is why Al Babtain is committed to continuous staff training and development programs that increase the technical know-how and competency of its workforce. I wish to commend and congratulate all participants and organizers for their efforts and contributions.”
NGF & NMEF representatives also expressed their appreciation of the enthusiastic participation which really was a big “Step Up” in this year’s Nissan contests.