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KUWAIT: Burgan Bank announced yesterday that according to the instructions issued by the Central Bank of Kuwait on the protection of bank clients on receiving client complaints and resolving the issues, a special unit was created at the bank to receive individual client complaints in order to find suitable solutions to them and reply back within a given timeframe.

Clients are to fill in the complaint form and present the complaint according to the below: Client should attend in person to any of the bank’s branches or the Client Complaints Unit at the bank’s head office, 14th floor, Burgan Tower, Abdullah Al Ahmad Street, Sharq, or clients could present the complaint through the bank’s website via e-mail. Still clients could chose the option of sending a postal mail on the following address: Client Complaints Unit, P.O. Box 5389, Safat 12170, State of Kuwait.

Second of all, after the client ends over the complaint, the bank representatives are to study the complaint per the approved work mechanism for handling client complaints. Third and last step would be that the bank should reply to the complaint in writing within 30 business days from the date of receiving the complaint, and the bank is to deliver the response to the client in person or by registered mail with acknowledgement of receipt.

In the event of not being able to remove the cause of the complaint, the bank’s esteemed clients may present a complaint to the Clients Protection Unit at the Central Bank of Kuwait. For more information about the Client Complaint Unit at Burgan Bank, customers are urged to visit the nearest Burgan Bank branch or call the bank’s Call Center at 1804080 where customer service representatives will be delighted to assist with any questions. Customers can also log on to Burgan Bank’s www.burgan.com for further information.