KUWAIT: LuLu Hypermarket, the leading retail chain in the region, has earned top honors at the prestigious Service Hero Customer Satisfaction Index Awards, securing the Top 10 Brands 2024. This recognition highlights LuLu’s excellence in customer service and reinforces its commitment to exceeding shopper expectations across all touchpoints.

LuLu Hypermarket has once again been honored by the Service Hero platform, underscoring the brand’s ongoing dedication to service excellence and customer satisfaction. In a media statement issued following the award, LuLu Hypermarket’s senior management in Kuwait extended heartfelt gratitude to customers, partners, vendors, and all stakeholders for their trust and continued support. The statement emphasized the brand’s pride in receiving an award that stands out as the Arab world’s only customer satisfaction index based entirely on consumer perception.

The Service Hero Award is highly esteemed within Kuwait’s retail industry, offering a credible benchmark for service excellence based on real customer feedback. The recognition underscores LuLu Hypermarket’s strong customer loyalty and its prominent position in the Kuwaiti retail market.

To secure the 2024 award, LuLu Hypermarket underwent a comprehensive evaluation across various service dimensions. These included product quality and variety, efficiency of service, staff professionalism, convenience of store locations, hygiene standards, value for money, and the overall shopping experience.

Furthermore, the functionality and user-friendliness of LuLu’s online platforms were rigorously assessed. Established in 2010, the Service Hero Awards serve as Kuwait’s only national index for customer satisfaction. The awards are independently overseen by an advisory council to ensure transparency, impartiality, and credibility in the evaluation process. LuLu Hypermarket’s repeated recognition by Service Hero reaffirms its leadership in the retail sector and highlights its unwavering dedication to customer service excellence.