Hassan Al-Mosawi

Communication is 60 percent body language, 30 percent tone of voice and approximately 10 percent is what you actually say. Generally this gives us a great advantage as we needn’t put too much emphasis on what to say but how to deliver the message.

However, how can we communicate effectively over the phone? Where 60 percent of our communication power cannot be exercised. Here is a list of notes to take on board to ensure your phone calls deliver the best possible results!

Emotions can be felt - get in state!

Ever spoken to someone and as soon as they pick up the phone you ask “What’s wrong??” Or similarly called someone who lifted your mood for one reason or another.

Which of the two would you rather speak to on a daily basis ... or better yet be in business with? Our voice is much more expressive than we think! The dynamics of one’s tone include the speed at which the speak, the pitch and volume.

In order to have effective phone calls, you need those you speak to, enjoy every conversation. Put a big smile or your face, make sure you are enthusiastic about the call and witness a change in how people interact with you and how contagious your energy is.

Improve your posture

Ever noticed the automatic reaction, when the phone call is important we stand up! That’s because we want to make sure our voice is clear and powerful. So don’t slouch when taking or making calls, instead sit upright and make way for the power to come through.

Use positive language

Since you need to emphasize more excitement with less communication. Use words that excite people. Passionate . . excited . . . looking forward etc. Words that seem to be going instinct are usually the ones with most impact.

People are always attracted to a positive mindset. With this language it will seem that nothing is impossible. On the same token, do avoid the use of negative language that may trigger in others more than you bargained for.

Listen listen listen

There is nothing more satisfying than for a person to hear their own voice. To feel they are understood and valued. Be sure never to overwhelm or make any communication solely about your needs. Care for others and you will see instant rewards as they do their best to co-operate with you.

By Hassan Al-Mosawi