KUWAIT: Minister of Social Affairs Mai Al-Baghli affirmed her keenness on an open-door policy to listen to suggestions by citizens and address all complaints they submit in accordance with legal frameworks. During a reception, Baghli stressed the need to achieve transparency and justice among all without discrimination, and meet the demands of citizens by giving them all their legal rights.
In meetings attended by the acting undersecretary and assistant undersecretaries of the ministry, she called for handling complaints submitted by citizens, in addition to receiving grievances from employees in all sectors. She also stressed the need to facilitate all procedures for complaints, implement all legal demands of employees aggrieved against some decisions, and provide them with fairness in order to achieve an attractive work environment that is reflected in the services provided by the ministry.
Baghli’s reception of citizens and employees every week comes as a continuation of the government’s approach to implement an open-door policy in government agencies and in implementation of the wise leadership’s directives in this regard.