Service Hero recognizes Zain for seventh time, second consecutive year

KUWAIT: For the seventh time and second consecutive year, Zain - the leading digital service provider in Kuwait - was ranked first in the 'Best Mobile Operator' and 'Best Internet Service Provider' categories in Kuwait for the year 2018 by Service Hero, the Arab World's only 100 percent consumer powered customer satisfaction index. The awards ceremony was held in Symphony Style Hotel with the attendance of private sector leaders from across various fields.

Zain ranked first in the telecommunications sector within two categories for achieving the highest customer satisfaction scores by providing the best quality service standards in the Kuwaiti market. The awards came after an in-depth evaluation by Service Hero's independent advisory council, which recognized Zain's leadership in offering the best innovative digital services, as well as its relentless pursuit of excellence and innovation with the aim of achieving superior digital lifestyle transformation for its customer base, considered the biggest in Kuwait.

Zain received the 'Best Mobile Operator' and 'Best Internet Service Provider' awards for achieving high rates of customer satisfaction. The recognition from Service Hero for the seventh time and second consecutive year demonstrates Zain's commitment in providing its customers with the highest levels of service, further reinforcing its efforts in maintaining the values of its brand. The company is motivated to continue its pledge in providing innovative services to meet the needs of its customers as well as to facilitate their personal, professional, and business needs.

Service Hero has appointed an Independent Advisory Council comprised of academic institutions as well as leading business professionals. As a neutral panel of experts, the Council's function is to supervise the assessment and ensure fair and empirical results that adhere to all procedures and norms.

Service Hero was established by a team of professionals keen on identifying companies that are service leaders in their market. This team is backed by an advisory council that is academic and independent, which assures results that are impartial, objective and accurately reflect people's preference. Service Hero's main goal is to measure the satisfaction level in the market by real consumers in order to help and empower companies to improve their service levels.