Initiative as part of its commitment and in collaboration with Kuwait Food Bank

* Company also offers smartphone charging stations at airport to facilitate communication between returning Kuwaitis and their families.

KUWAIT: Zain, the leading digital service provider in Kuwait, announced offering of meals that will be continuously distributed in collaboration with the Kuwait Food Bank to support the efforts of the authorities during this extraordinary time of crisis.

The company also offered smartphone charging stations at
Kuwait International Airport to facilitate communication of Kuwaitis returning
home with their families. The initiative has been taken to support the
country’s tremendous efforts in these exceptional circumstances to fight the
spread of coronavirus disease (COVID-19) in Kuwait.

This initiative came as part of Zain’s commitment towards
the nation and in line with its comprehensive corporate sustainability and
social responsibility strategy. This also reflects the Kuwaiti private sector’s
role in supporting the public sector for the nation’s wellbeing. This is
especially true in such times of crisis, where the Kuwaiti society’s strength
and unity are at their highest.

Zain offers nearly 30,000 meals in collaboration with the
Kuwait Food Bank, where a large number of the meals was distributed during the
week dedicated by the Ministry of Health at Kuwait International Fairgrounds in
Mishref to conduct tests for residents who recently entered the country. The
meals were provided as a contribution by the company to ease the hardship of
long waiting in line. Many meals are also being continuously distributed at
Kuwait International Airport’s gates dedicated for residents who are returning
to their countries because of this crisis.

Zain has also installed many smartphone charging stations at
Kuwait International Airport to serve Kuwaiti citizens who are returning home
as part of the Ministry of Foreign Affairs’ evacuation plan to bring Kuwaitis
back home from all over the world during this crisis. This contribution aimed
at facilitating communication between returning Kuwaitis and their families as
soon as they arrive in Kuwait. Zain is also continuously distributing a large
number of meals to them in collaboration with the Kuwait Food Bank and the
Directorate General of Civil Aviation (DGCA).

As part of its national commitment during this crisis, Zain
recently announced offering free Internet caps and local voice calls for a
period of one month in collaboration with the Communication and Information
Technology Regulatory Authority (CITRA). The initiative came as part of the
company’s commitment towards its customers during these exceptional
circumstances. Zain also changed its network’s name to STAY HOME in line with
the directives of the Council of Ministers to remind its valued customers to
commit to staying at home as much as possible and collectively contribute to
ending this pandemic at the earliest.

The company also launched a social media campaign entitled
“This is Your Time” to send positive messages to the public about the
importance of being a responsible citizen in this time of crisis, not listen to
rumors nor spread them, take part in volunteer efforts, commit to staying at
home, as well as abiding by the directives of the authorities.

Since the beginning of the crisis, Zain collaborated with
the Ministry of Health to offer its customers FREE calls to any of MOH’s three
hotlines; 24970967, 96049698, and 99048619 in order to enable them to inquire
about any health or medical information related to coronavirus disease
(COVID-19) directly from the ministry’s specialized team and ensure taking the
correct information from the official and certified sources.

As part of its continuous collaboration with the various
ministries, Zain also provided the Ministry of Health and the Ministry of
Interior with FREE bulk SMS messages to send medical and awareness content to
the community during this period. In addition, the company sent a number of
awareness messages in collaboration with MOH’s team through its official social
media channels. Zain also broadcast official MOH awareness videos on
coronavirus disease (COVID-19) in seven languages: Tamil, Telugu, Urdu, Farsi,
Filipino, Bengali, and Santhali.

Zain affirmed its utmost commitment in all the instructions
and precautionary measures outlined by the Ministry of Health to contribute to
fighting the spread of coronavirus disease (COVID-19) in Kuwait. Zain supplied
all its branches that are operational during the official break, as well as all
its kiosks and self-service machines in all of Kuwait’s areas with sanitizers,
and the company’s team continuously and periodically sanitizes all operational
branches and all machines and products to ensure the safety of customers and
staff. Zain also notified all sales staff to wear medical gloves, stop the use
of biometric devices, and more.

Zain also launched an internal awareness campaign for the
safety of its employees, through which the company distributed precautionary
items and sanitizers to all the staff and sent periodic awareness content.

Zain spares no efforts to achieve its comprehensive
Corporate Sustainability and Social Responsibly Strategy that closely focuses
on supporting the public sector and shouldering public health initiatives. The
company strongly believes that launching and supporting such initiatives helps
infuse a sense of responsibility into members of the society, and help support
those who are in need of help.

Zain is proud of its long list of programs and contributions
that serve noble causes through strategically partnering with all entities,
including non-profit organizations, governmental institutions, and
international bodies.